Get in touch

Drop us a line ✉️

Feature ideas, bug reports, general vibes — we read everything and reply fast.

Typically replies within 24 hours

Common questions

How do I delete my account?
Email us at bump@myravefam.com with the subject "Delete my account" and we'll process your request within 30 days, including removal of all associated data.
I forgot my password — what do I do?
On the login screen, tap "Forgot password" and enter your email. You'll receive a reset link within a few minutes. Check your spam folder if it doesn't arrive.
How do I join a crew?
Ask your crew leader to switch their crew to Recruiting mode, then scan their QR code or enter the invite code they share with you. Once you claim your spot, you'll have full access to the crew.
Can I be in multiple crews?
Yes — there's no limit. You can be a member of as many crews as you like, and lead more than one if you want.
What's the difference between Secret, Recruiting, and Locked In?
Your crew has three modes. Secret is the default — only the leader can see it, full control, no one else involved. Switch to Recruiting when you're ready to invite people in — you'll get a QR code and invite link. Flip to Locked In when your circle is complete — no new members can join, and your existing crew gets a heads-up notification. You can switch back to Recruiting any time if you need to add someone.
What is the Game Plan tab?
Once you and a crewmate are both going to the same rave, that rave gets its own Game Plan — a board with Huddle chat, Checklist, Roles, Rides (carpool), Stay (lodging), and Outfit tabs, so all your logistics live in one place instead of scattered texts. Claiming a seat, role, or place to stay works the same way across Roles, Rides, and Stay: tap an open slot to claim it, tap your own claim again to back out.
What are PLUR Points?
Real activity earns you points across Peace, Love, Unity, and Respect, verified by RaveFAM. Tap the PLUR bar on any profile in the app to see exactly what earns points and check your milestones.
What is Vendor Village?
A crew-sourced directory of local vendors — browse what other ravers recommend, save your favorites, and add your own with reviews and badges to help everyone find the good stuff.
How do I leave or remove a crew?
Open the crew in the app, tap the settings icon, and select "Leave Crew." If you're the Crew Lead, leadership transfer is on the way — for now, email us at bump@myravefam.com and we'll sort it out.
A crew leader added me before I signed up — how do I get removed?
Email us at bump@myravefam.com with the subject "Remove my profile" and we'll delete it within 30 days — no questions asked.
Is RaveFAM free to use?
Yes — RaveFAM is free to sign up and use. No credit card required. If you love it and want to chip in, there's an optional Ko-fi tip jar further down this page — but that's purely voluntary. We may introduce optional premium features in the future, but the core experience will always be free.
I found a security vulnerability. Who do I tell?
Please email us immediately at bump@myravefam.com with the subject "Security Issue." We take all security reports seriously and will respond as fast as possible.

Help shape RaveFAM 🎛️

We're early and building fast. Tell us what's missing — your feedback goes directly to Theile and directly into what we build next.

🎉 Got it — thank you!
Your feedback is headed straight to Theile. We read every single one.

Keep the party going ☕

RaveFAM is free, passion-built, and fuelled by the community. If it's added to your rave life, this is how you keep the lights on.

Pick your vibe & support the build

🚓

BUSTED!

❄️ Caught in the snow zone — better luck next time, raver! 😂